How I use your information

 

Introduction 

I am a sole trader operating as Katie B Tutoring UK. This policy explains what personal information I collect, what I do with it and what control you have over it. I handle your information in line with UK data protection law.

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What personal information do I collect? 

When we arrange lessons, I collect your name, postal address, email address and telephone numbers (including mobile). I use these for contact, invoicing and agreements.

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I may also collect your child's name, age, school and the reason for interest in tuition.

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How do I use your personal information? 

I only use your information to reply to your enquiry, arrange and provide lessons, and handle invoices and agreements.

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If you are only browsing my website, I do not collect information that identifies you. I do collect cookies and traffic data, such as IP addresses, to see how the site is used.

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How long do I keep it?

I keep invoice and payment records for 7 years from the invoice date, which covers the period that tax law requires. I keep any other details for up to 5 years after our last invoice or contact, then delete them.

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Who do I share it with?

I do not share your information with third parties for marketing. I only share it if the law requires it, if it is needed for national security, taxation or criminal investigation, or if you have agreed to it. I do not sell your personal data.

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How I keep your information secure

I take appropriate technical and organisational measures to protect your information against unauthorised use, loss or damage. No online transmission is completely secure, so any information you send over the internet is sent at your own risk.

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Google Analytics

My website uses Google Analytics, a web analysis service from Google. It uses cookies to show how visitors use the site, including time, place and frequency of visits. Your IP address is anonymised, and the information is sent to Google in the US and stored there. Google is certified under the Data Privacy Framework, including its UK Extension, which covers transfers of UK data to the US.

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You can block cookies in your browser settings, although parts of the site may then work less well. You can also install Google's browser opt-out add-on.

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After lessons end 

After lessons end, I store your information securely as described above. I may contact you by phone or email to ask for feedback or a review, to ask about exam results, or to see whether you would like to return.

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Your rights 

You can ask to see the personal information I hold about you, ask me to correct anything that is wrong, or ask me to delete it. I may need to keep invoice records for the period above. If you are unhappy with how I handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.

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To use any of these rights, email katiebtutoringuk@gmail.com.

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Deceptive emails

I will never ask you to confirm account or payment details by email or mobile message. If you receive a message like that, please do not respond.

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Contact

For any questions about this policy, email katiebtutoringuk@gmail.com.